« All Experts

Ask the Experts

We chat regularly with experts and pose them a single question to help share their knowledge and experience with you.
Dean Gabri Campaign Manager Movable Ink

3 Ways Fashion and Luxury Brands Can Add Relevance to Emails

Successful marketing for fashion and luxury brands is based on trust, but for many consumers that trust is broken. Consumers hand over their email addresses, and their inboxes are flooded with irrelevant batch and blast emails. This approach to marketing doesn’t work anymore. Many consumers view digital marketing—including email—as an interruption, not as a value add. Today, marketing must be personal and relevant to rebuild trust and deliver a valuable experience.

That’s where context comes into play. Contextual marketing provides utility, offers a great customer experience, and boosts ROI and engagement by providing content and messaging that speaks to each consumer on an individual level.

Here are three ways fashion and luxury marketers can add context to email:

1. Personalization
According to Experian, personalized promotional mailings have 29% higher unique open rates and 41% higher unique click rates than non-personalized mailings. This example from Boden uses personalization to deliver a data-driven personalization campaign to lapsed purchasers, by weaving the customers purchase history into a story. As a result, they saw a 2256% lift in revenue per email.


2. Device Detection
A fundamental element for a great mobile email is design. If users have to pinch at their screens just to click a link, they’re more likely to give up & delete the email entirely.  Truly responsive design will change content depending on device type so that mobile users have a seamless experience when trying to interact with the email. And a feature like device detection—which offers up the right app download for the device— significantly increases the chance a consumer will download your app. American Eagle wanted to drive customers to download their mobile app by targeting users based on the device they were using.  They saw a 231% lift in clicks-to-download.


3. Real-Time Testing & Optimization
Many teams don’t have the resources to regularly do testing, but on the fly A/B and multivariate testing are key tools to ensure value add for customers. This retailer wanted to boost conversions by testing text versus product imagery and drop the under-performing campaign for the winner in real-time. They experienced a 102% lift in CTR for the winning creative—the version using product imagery.

Today, email marketing is about customer experiences, not campaigns. Instead of blasting untargeted messages to your customers and being an interruption, you can create content in emails that builds real-time interactions and experiences.