Creating Brilliant Customer Experiences at Every Lifecycle Stage Workshop

Your customers move at a faster pace than ever before. To meet their rising expectations, ensure your brand is positioned to adapt to the digital technologies and channels that drive brilliant experiences. 83% of consumers say they plan to shop online as much or more than they did at the height of COVID-19, leading to a 62% rise in mobile acquisition. In this workshop, we’ll detail how to communicate across channels and speak to consumers at each lifecycle stage. For every brand facing the challenges of today lies a new opportunity for tomorrow. Learn what your brand can do to retain new customers, drive higher cross-channel engagement, and transform new customers into loyal ones.

Nov 17, 2020
Where View on Map
UK - Online Event
9:00 am - 9:45 am
Join us for this 45 minute workshop that is intended for senior B2C marketers within the UK. The session will begin at 9:00am GMT.
Keynote Speaker
Magith Noohukhan
Customer Engagement Evangelist

As an Evangelist at Braze, Magith Noohukhan addresses the company's global vision for customer engagement and how Braze can help brands feel empowered to create more meaningful, human conversations with their customers.

Past Attendees

Event Information

The 'Creating Brilliant Customer Experiences at Every Lifecycle Stage' Workshop will show senior marketers how to communicate across channels with consumers at each stage of the customer lifecycle.


The 45-minute session will consist of a presentation from our digital partner, Braze, followed by an intimate and interactive discussion with the speaker and your peers, as well as the chance to share your day-to-day challenges of reaching and retaining your customers.


From this session, you'll take away:


• Best practices for improving the onboarding experience across channels

• What brands can do to increase customer retention and which actions drive higher revenue

• Predictions for what the remainder of 2020 will look like, and beyond

Show agenda

Check In & Welcome
Join Zoom meeting
Expert Presentation
Customer Rhythm and Engagement - When and How to Engage with Your Customers
Magith Noohukhan - Braze
Closing Remarks

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Creating Brilliant Customer Experiences at Every Lifecycle Stage Workshop
UK - Online Event
Nov 17, 2020
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Deeper Learning

We keep our audience size to less than 50 participants to ensure intimate, fruitful conversations and content that's better tailored to your needs.

Sharper Focus

More than 60% of each event is dedicated to knowledge exchange discussions, where your questions and challenges can be addressed by experts.

Zero Waffle

Each expert’s presentation lasts no longer than 10 minutes, so you get to the good stuff faster, and learn what you need to quicker.

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