Creating Brilliant Customer Experiences at Every Lifecycle Stage Workshop
Your customers move at a faster pace than ever before. To meet their rising expectations, ensure your brand is positioned to adapt to the digital technologies and channels that drive brilliant experiences. 83% of consumers say they plan to shop online as much or more than they did at the height of COVID-19, leading to a 62% rise in mobile acquisition. In this workshop, we’ll detail how to communicate across channels and speak to consumers at each lifecycle stage. For every brand facing the challenges of today lies a new opportunity for tomorrow. Learn what your brand can do to retain new customers, drive higher cross-channel engagement, and transform new customers into loyal ones.
The 'Creating Brilliant Customer Experiences at Every Lifecycle Stage' Workshop will show senior marketers how to communicate across channels with consumers at each stage of the customer lifecycle.
The 45-minute session will consist of a presentation from our digital partner, Braze, followed by an intimate and interactive discussion with the speaker and your peers, as well as the chance to share your day-to-day challenges of reaching and retaining your customers.
From this session, you'll take away:
• Best practices for improving the onboarding experience across channels
• What brands can do to increase customer retention and which actions drive higher revenue
• Predictions for what the remainder of 2020 will look like, and beyond
With thanks to our experts
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