Silent Silos: Breaking Down Internal Barriers Workshop
According to American Express, 78% of consumers have abandoned a purchase due to a bad customer experience. Customers want relevance and speed: A seamless journey is an expectation, and it's clear that brands that don’t deliver risk losing valuable customers.
Are traditional silos stamping on your growth? In this workshop, we will discuss how to effectively make the customer your No.1 priority and maximise your Customer Experience Strategy by breaking down internal barriers.
Thomas has spent his career helping businesses thrive off their greatest resource; their employees. He helps empower teams with intuitive technology that promotes creativity and human ingenuity, to get unique and ‘out of the box’ ideas that have an extraordinary impact on business.
The 'Silent Silos: Breaking Down Internal Barriers' Workshop will show marketing leaders how to maximise their customer experience strategy.
The 45-minute session will consist of a presentation from our digital partner, AB Tasty, followed by an intimate and interactive discussion with the speakers and your peers. Are traditional silos stamping on your growth? It is time to make the customer the No.1 priority and maximise your Customer Experience Strategy by breaking down those internal barriers.
From this session, you'll take away:
• How to enhance, not just meet those customer expectations
• Why, and how, decentralised ideation and testing is the way forward
• How to avoid losing valuable customers by creating a seamless journey
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