Silent Silos: Breaking Down Internal Barriers Workshop

According to American Express, 78% of consumers have abandoned a purchase due to a bad customer experience. Customers want relevance and speed: A seamless journey is an expectation, and it's clear that brands that don’t deliver risk losing valuable customers.


Are traditional silos stamping on your growth? In this workshop, we will discuss how to effectively make the customer your No.1 priority and maximise your Customer Experience Strategy by breaking down internal barriers. 

Nov 19, 2020
Where View on Map
UK - Online Event
9:00 am - 9:45 am
Join us for this 45 minute workshop that is intended for senior B2C marketers in London and across the UK. The session will begin at 9:00am GMT.
Keynote Speaker
Thomas Lawson
Head of New Business UK

Thomas has spent his career helping businesses thrive off their greatest resource; their employees. He helps empower teams with intuitive technology that promotes creativity and human ingenuity, to get unique and ‘out of the box’ ideas that have an extraordinary impact on business.

Past Attendees

Event Information

The 'Silent Silos: Breaking Down Internal Barriers' Workshop will show marketing leaders how to maximise their customer experience strategy.


The 45-minute session will consist of a presentation from our digital partner, AB Tasty, followed by an intimate and interactive discussion with the speakers and your peers. Are traditional silos stamping on your growth? It is time to make the customer the No.1 priority and maximise your Customer Experience Strategy  by breaking down those internal barriers.


From this session, you'll take away:


• How to enhance, not just meet those customer expectations

• Why, and how, decentralised ideation and testing is the way forward

• How to avoid losing valuable customers by creating a seamless journey

Show agenda

Check In & Welcome
Join Zoom meeting
Expert Presentation
Silent Silos: How to Break Down Internal Barriers to Maximise your Customer Experience Strategy
Thomas Lawson - AB Tasty
Closing Remarks

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Silent Silos: Breaking Down Internal Barriers Workshop
UK - Online Event
Nov 19, 2020
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Deeper Learning

We keep our audience size to less than 50 participants to ensure intimate, fruitful conversations and content that's better tailored to your needs.

Sharper Focus

More than 60% of each event is dedicated to knowledge exchange discussions, where your questions and challenges can be addressed by experts.

Zero Waffle

Each expert’s presentation lasts no longer than 10 minutes, so you get to the good stuff faster, and learn what you need to quicker.

What our Attendees Say

“Great experts across wide variety of departments and expertise. Loved it”
Revlon, Global Brand Manager
“You guys bring the best in class to one space and allow for 'next big thing' ideas”
Swarovski, Senior Manager
“Half day well spent listening and talking about cutting edge trends in the industry.”
PepsiCo, Senior Marketing Manager
“Variety in content, excellent dynamic and great balance between presentations and roundtables.”
Diageo, Communications Manager
“This was a great opportunity to network and discuss work challenges and solutions with peers.”
COTY, Senior Manager, Influencer Marketing
“I have attended several events and find the content interesting and useful. Have also found great value in meeting other attendees.”
Visa, Director of Marketing
“Great local speakers and very useful information!”
Lululemon, Paid Search Marketing Lead
“Masterclass offered a great opportunity to stay up to speed on current digital trends.”
Universal Studios, Sr. Manager, International Sales and Marketing
“A great format of speakers and roundtable conversations. Useful content and a good diverse group of attendees.”
Anthem Properties, Senior Marketing Manager

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