Leaders Lunch: Turning Communication into Conversions

Join fellow leaders over lunch to explore how conversational AI and business messaging are transforming the way organisations engage with customers. As expectations for faster, more personalised interactions continue to rise, discover how leading businesses are using conversational experiences to improve customer engagement, increase conversions and drive long-term growth.

The Numbers Behind the Shift:

Customer behaviour is changing, and the performance of communication channels reflects the growing opportunity for conversational engagement.

• Email: 28–33% open rate | 1.12% click-through rate
• SMS: 36% open rate | 6–7% click-through rate
• WhatsApp: 81% open rate | 52–65% click-through rate | 32% conversion rate

Simply being present on these platforms, however, is only the first step. The true transformation happens when you pair messaging apps with advanced conversational intelligence. 

Join us at the lunch to discover how businesses are moving beyond basic messaging to create intelligent, personalised customer journeys that drive engagement, improve efficiency and turn every conversation into a valuable business opportunity.

Key Takeaways 

You'll learn how to: 

• Build conversational customer journeys that reduce friction and create more seamless experiences.
• Use conversational AI and business messaging to increase engagement, improve efficiency and drive conversions.
• Meet rising customer expectations with personalised, real-time interactions at scale.
• Transform customer conversations into opportunities to strengthen loyalty and generate measurable business value.

Take the next step 

Secure your place at this lunch to be part of the conversation.